Repairs and compliance software for letting agents
Tenants report repairs on WhatsApp. Alex triages each report into a job in your inbox and asks your own contractors first. Nothing is booked unless a person approves it, or a rule your team has set allows it.
- Recorded certificates and closed jobs are sealed: hash-chained and externally timestamped
- Every property's compliance status in one place
- A portal link and a monthly report for each landlord client
How a repair runs
Three steps, from a tenant's message to a sealed record.
- 01 · Setup
Bring your portfolio in
Import properties and tenancies from a CSV or Excel export, add your contractors, and invite your team.
- 02 · Every report
Alex runs the repair
A tenant reports on WhatsApp. Alex triages it into a job, asks your own contractors first and chases them for a quote and a time. Your team approves the quote, unless a rule your team has set approves it.
- 03 · As it closes
The record keeps itself
When a job is closed or a certificate is recorded, that entry is sealed into the property's record: hash-chained and externally timestamped.
When a job closes, the record is sealed
What is in the sealed record today, how an entry is sealed, and what the record does not cover yet.
What the record seals
Each certificate you record and each job when it is closed.
How an entry is sealed
Each entry is hash-chained to the entry before it, and the chain is externally timestamped every day by an RFC 3161 timestamping authority.
What the record does not seal yet
Triage, contractor messages and quotes are not sealed into the record yet.
A separate audit log
Owners and admins can see who in your agency changed what and when, filter it and export it as CSV. It is an operational log, kept apart from the sealed record.
Compliance, landlord clients and your team, in the same place
One inbox for every repair
Every tenant report lands as a job in a shared queue. Assign it, filter it and see what is waiting on whom.
Your contractors first
Alex asks the contractors in your own book before anyone else and chases them for a quote and a time. Routine messages to contractors wait until quiet hours end. Emergencies, and replies in a conversation already under way, can go out at any hour.
Your agreed rates beside each quote
Where you have agreed rates with a contractor, each quote shows how it sits against them.
Spend limits per landlord client
Set how much your agency may spend without asking the landlord, for the whole agency and for each landlord client. A quote over the limit goes to the landlord to accept or decline, from their portal or an emailed link.
Compliance per property
See each property's certificates and what is missing or expiring, across the whole portfolio.
For your landlord clients
Give each landlord client a portal link to their properties and send them a monthly report.
Your whole team
Invite admins, managers and viewers. Seats are included in the unit price.
Keep your current system. Start from its export.
Start from a spreadsheet
Import properties and tenancies from the CSV or Excel export your current system already gives you.
Your compliance position from your export
Once you have signed in, upload your system's property export and see, for each property, which duties apply and what the export says about each certificate. It is a preview: nothing is imported or saved.
Arthur Online and Xero: coming soon
Direct connections to Arthur Online and Xero are not available yet. Until then, bring your Arthur Online properties and tenancies in from a CSV export. Voxa never pays anyone.
One price per unit
£5 per unit per month. Minimum 60 units, so £300 a month.
What is true today, and what is not yet
Held in the EU
Your data is stored in the EU. Each agency's records are kept apart by row-level security.
ICO registered
Voxa MTD Limited is registered with the Information Commissioner's Office (ZC113197).
What we do not hold yet
We do not hold Cyber Essentials, ISO 27001 or SOC 2 certification yet. Ask us for a security walkthrough.
Data processing terms
The data processing terms are pending legal review. You will see the final text in full before you are asked to rely on it.
No case studies yet
No agency has published a case study with us yet. Our first founding agencies are joining now.
One shared WhatsApp number
UK tenants message Voxa's shared WhatsApp number. A WhatsApp number of your agency's own is not available yet.
Agencies in Ireland
Agencies in Ireland can join as a pilot. The desk runs repairs, contractors and landlord clients there; UK compliance tracking is switched off, your team logs repairs in the desk for now, and we invoice you directly during the pilot.
Guides for letting agents
WhatsApp repair reporting
How tenants report a repair on WhatsApp, and what happens to the message next.
Contractor management
Your own contractors asked first, by text message and email, with their documents checked.
Landlord portal and reports
A portal link, approvals over your spend limit and a monthly report for each landlord client.
Compliance tracking
Gas, EICR, EPC, alarms, right to rent and deposits, property by property, with recorded certificates sealed.
HMO and student lettings
Several tenants per house, rooms let on their own and HMO duties, handled property by property.
Fixflo alternative
An honest comparison with Fixflo: what each does, and what we do not do yet.
Arthur Online alternative
Arthur Online is a full property management system. Here is where Voxa Estate differs, for repairs and compliance.
Questions agencies ask
Does Voxa Estate replace my property management system?
No. It works alongside it. You import properties and tenancies from a CSV or Excel export of your current system.
Whose contractors does Alex use?
Yours first. Alex asks the contractors in your own contractor book before looking further, and a quote is booked only when a person approves it or a rule your team has set allows it.
Do tenants need to download an app?
Only WhatsApp. Tenants message Voxa's shared repairs number from the mobile number on their tenant record.
How do tenants report a repair?
On WhatsApp. Each report becomes a job in your inbox, and your team can log a repair itself, for example one a tenant phoned in.
What does sealed mean?
A sealed entry is hash-chained to the entries before it and the chain is externally timestamped by an RFC 3161 timestamping authority. Today that applies to recorded certificates and to jobs when they are closed.
Can we keep our own WhatsApp number?
Not yet. Tenants message Voxa's shared WhatsApp number.
What counts as a unit?
The units in your portfolio that are not archived, counted when you start billing. Below 60 units you pay the 60-unit minimum.
How is it billed?
£5 per unit per month, billed monthly. Team seats and landlord client portals are included. You can cancel from your billing page.
Do you work outside the UK?
Agencies in Ireland can join as a pilot, for repairs only. Compliance tracking is for UK properties.
Where is my data held?
In the EU.
Is there a data processing agreement?
The data processing terms are pending legal review. You will see the final text in full before you are asked to rely on it.
Set up your agency
£5 per unit per month, 60-unit minimum. Import your portfolio first so your first invoice matches it.